Introduction
At Renata Revive, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of that information in accordance with this policy.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Full name
- Contact details (phone number, email address, residential address)
- Date of birth
- Gender
- Medical history and health information relevant to treatment
- Payment information
- Appointment history and preferences
Health Information
As a massage and wellness therapy provider, we collect health information necessary to:
- Assess your suitability for specific treatments
- Provide safe and effective therapeutic services
- Monitor your progress and treatment outcomes
- Comply with professional and legal obligations
How We Collect Information
We collect personal information directly from you when you:
- Book an appointment (online, phone, or in person)
- Complete intake forms or consultation questionnaires
- Communicate with us via email, phone, or social media
- Visit our website
- Attend your appointment
How We Use Your Information
We use your personal information to:
- Provide massage therapy and wellness services
- Communicate with you about appointments, services, and updates
- Process payments
- Maintain accurate health and treatment records
- Improve our services
- Comply with legal and regulatory requirements
- Send marketing communications (with your consent)
Storage and Security of Information
How We Store Your Information
Your personal and health information is stored:
- In secure, password-protected electronic systems
- In locked filing cabinets for physical records
- For a minimum of 7 years as required by professional standards and regulations
Security Measures
We implement appropriate physical, electronic, and administrative security measures to protect your information from unauthorized access, use, modification, or disclosure.
Disclosure of Information
We will not sell, trade, or rent your personal information to third parties. We may disclose your information only:
- With Your Consent: To other healthcare providers as requested by you
- Legal Obligations: When required or authorized by law
- Professional Requirements: To professional indemnity insurers or professional associations if required
Service Providers: To trusted third-party service providers (e.g., appointment booking systems, payment processors) who are bound by confidentiality agreements
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal and professional record-keeping obligations)
- Opt-Out: Unsubscribe from marketing communications at any time
- Complaint: Make a complaint about how we handle your personal information
To exercise these rights, please contact us using the details below.
Marketing Communications
With your consent, we may send you:
- Promotional offers and special deals
- Wellness tips and educational content
- Updates about our services
You can opt-out of marketing communications at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting us directly
- Updating your preferences through your online booking account
Website and Cookies
Website Use
Our website may collect non-personal information such as:
- IP addresses
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
Cookies
We may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may affect website functionality.
- Third-Party Links :
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies. - Changes to This Privacy Policy :
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. - Children’s Privacy :
Our services are intended for adults. We do not knowingly collect personal information from children under 16 without parental consent.
Complaints and Contact
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
External Complaints
If you are not satisfied with our response to your complaint, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Consent
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.